Contact-Center-as-a-Service Market Research Report by Type, Solution, Enterprise Size, End Use, Region - Global Forecast to 2027 - Cumulative Impact of COVID-19
出 版 商：360iResearch LLP
出版日期：2022/10/11
頁 數：253頁
文件格式：PDF
價 格：
USD 4,949 (Single-User License)
USD 7,949 (Multi-User License)
USD 9,949 (Global-User License)
USD 7,949 (Multi-User License)
USD 9,949 (Global-User License)
國 家：Global
The Global Contact-Center-as-a-Service Market size was estimated at USD 4,054.45 million in 2021 and expected to reach USD 4,726.28 million in 2022, and is projected to grow at a CAGR 16.74% to reach USD 10,266.16 million by 2027.
Market Statistics:
The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2020 are considered as historical years, 2021 as the base year, 2022 as the estimated year, and years from 2023 to 2027 are considered as the forecast period.
Market Segmentation & Coverage:
This research report categorizes the Contact-Center-as-a-Service to forecast the revenues and analyze the trends in each of the following sub-markets:
Based on Type, the market was studied across Integration & Deployment, Managed Services, Support & Maintenance, and Training & Consulting.
Based on Solution, the market was studied across Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, and Workforce Optimization.
Based on Enterprise Size, the market was studied across Large Enterprises and Small & Medium Enterprises.
Based on End Use, the market was studied across BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, and Travel & Hospitality.
Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.
Cumulative Impact of COVID-19:
COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.
Cumulative Impact of 2022 Russia Ukraine Conflict:
We continuously monitor and update reports on political and economic uncertainty due to the Russian invasion of Ukraine. Negative impacts are significantly foreseen globally, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on the world economy, with especially long-term harsh effects on Russia.This report uncovers the impact of demand & supply, pricing variants, strategic uptake of vendors, and recommendations for Contact-Center-as-a-Service market considering the current update on the conflict and its global response.
Competitive Strategic Window:
The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.
FPNV Positioning Matrix:
The FPNV Positioning Matrix evaluates and categorizes the vendors in the Contact-Center-as-a-Service Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.
Market Share Analysis:
The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.
Competitive Scenario:
The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.
Company Usability Profiles:
The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Contact-Center-as-a-Service Market, including 3CLogic, 8x8, Inc., Alcatel Lucent Enterprise, Ameyo, Aspect Software, Inc., Avaya, Inc., Capgemini, CenturyLink, Inc., Cisco Systems, Inc., Content Guru, Enghouse Interactive, Inc., Evolve IP, LLC., Five9, Inc., Genesys, Liveops, Inc., Microsoft Corporation, Mitel Networks Corporation, NICE inContact, Oracle Corporation, Ringcentral, SAP SE, Serenova, Talkdesk, Inc,, Twilio, Unify, Inc., Vocalcom, and Vonage.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments
The report answers questions such as:
1. What is the market size and forecast of the Global Contact-Center-as-a-Service Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Contact-Center-as-a-Service Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Contact-Center-as-a-Service Market?
4. What is the competitive strategic window for opportunities in the Global Contact-Center-as-a-Service Market?
5. What are the technology trends and regulatory frameworks in the Global Contact-Center-as-a-Service Market?
6. What is the market share of the leading vendors in the Global Contact-Center-as-a-Service Market?
7. What modes and strategic moves are considered suitable for entering the Global Contact-Center-as-a-Service Market?
Market Statistics:
The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2020 are considered as historical years, 2021 as the base year, 2022 as the estimated year, and years from 2023 to 2027 are considered as the forecast period.
Market Segmentation & Coverage:
This research report categorizes the Contact-Center-as-a-Service to forecast the revenues and analyze the trends in each of the following sub-markets:
Based on Type, the market was studied across Integration & Deployment, Managed Services, Support & Maintenance, and Training & Consulting.
Based on Solution, the market was studied across Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, and Workforce Optimization.
Based on Enterprise Size, the market was studied across Large Enterprises and Small & Medium Enterprises.
Based on End Use, the market was studied across BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, and Travel & Hospitality.
Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.
Cumulative Impact of COVID-19:
COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.
Cumulative Impact of 2022 Russia Ukraine Conflict:
We continuously monitor and update reports on political and economic uncertainty due to the Russian invasion of Ukraine. Negative impacts are significantly foreseen globally, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on the world economy, with especially long-term harsh effects on Russia.This report uncovers the impact of demand & supply, pricing variants, strategic uptake of vendors, and recommendations for Contact-Center-as-a-Service market considering the current update on the conflict and its global response.
Competitive Strategic Window:
The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.
FPNV Positioning Matrix:
The FPNV Positioning Matrix evaluates and categorizes the vendors in the Contact-Center-as-a-Service Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.
Market Share Analysis:
The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.
Competitive Scenario:
The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.
Company Usability Profiles:
The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Contact-Center-as-a-Service Market, including 3CLogic, 8x8, Inc., Alcatel Lucent Enterprise, Ameyo, Aspect Software, Inc., Avaya, Inc., Capgemini, CenturyLink, Inc., Cisco Systems, Inc., Content Guru, Enghouse Interactive, Inc., Evolve IP, LLC., Five9, Inc., Genesys, Liveops, Inc., Microsoft Corporation, Mitel Networks Corporation, NICE inContact, Oracle Corporation, Ringcentral, SAP SE, Serenova, Talkdesk, Inc,, Twilio, Unify, Inc., Vocalcom, and Vonage.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments
The report answers questions such as:
1. What is the market size and forecast of the Global Contact-Center-as-a-Service Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Contact-Center-as-a-Service Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Contact-Center-as-a-Service Market?
4. What is the competitive strategic window for opportunities in the Global Contact-Center-as-a-Service Market?
5. What are the technology trends and regulatory frameworks in the Global Contact-Center-as-a-Service Market?
6. What is the market share of the leading vendors in the Global Contact-Center-as-a-Service Market?
7. What modes and strategic moves are considered suitable for entering the Global Contact-Center-as-a-Service Market?
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increased adoption of automated telecommunication
5.1.1.2. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
5.1.1.3. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
5.1.2. Restraints
5.1.2.1. High initial investment associated with the contact center as a service market
5.1.3. Opportunities
5.1.3.1. Increased awareness among the consumers
5.1.3.2. Growing need for the companies to focus on the investment for growth of the technological factors
5.1.4. Challenges
5.1.4.1. Security concerns
5.2. Cumulative Impact of COVID-19
6. Contact-Center-as-a-Service Market, by Type
6.1. Introduction
6.2. Integration & Deployment
6.3. Managed Services
6.4. Support & Maintenance
6.5. Training & Consulting
7. Contact-Center-as-a-Service Market, by Solution
7.1. Introduction
7.2. Automatic Call Distribution
7.3. Call Recording
7.4. Computer Telephony Integration
7.5. Customer Collaboration
7.6. Dialer
7.7. Interactive Voice Response
7.8. Reporting & Analytics
7.9. Workforce Optimization
8. Contact-Center-as-a-Service Market, by Enterprise Size
8.1. Introduction
8.2. Large Enterprises
8.3. Small & Medium Enterprises
9. Contact-Center-as-a-Service Market, by End Use
9.1. Introduction
9.2. BFSI
9.3. Consumer Goods & Retail
9.4. Government
9.5. Healthcare
9.6. IT & Telecom
9.7. Travel & Hospitality
10. Americas Contact-Center-as-a-Service Market
10.1. Introduction
10.2. Argentina
10.3. Brazil
10.4. Canada
10.5. Mexico
10.6. United States
11. Asia-Pacific Contact-Center-as-a-Service Market
11.1. Introduction
11.2. Australia
11.3. China
11.4. India
11.5. Indonesia
11.6. Japan
11.7. Malaysia
11.8. Philippines
11.9. Singapore
11.10. South Korea
11.11. Taiwan
11.12. Thailand
11.13. Vietnam
12. Europe, Middle East & Africa Contact-Center-as-a-Service Market
12.1. Introduction
12.2. Denmark
12.3. Egypt
12.4. Finland
12.5. France
12.6. Germany
12.7. Israel
12.8. Italy
12.9. Netherlands
12.10. Nigeria
12.11. Norway
12.12. Poland
12.13. Qatar
12.14. Russia
12.15. Saudi Arabia
12.16. South Africa
12.17. Spain
12.18. Sweden
12.19. Switzerland
12.20. Turkey
12.21. United Arab Emirates
12.22. United Kingdom
13. Competitive Landscape
13.1. FPNV Positioning Matrix
13.1.1. Quadrants
13.1.2. Business Strategy
13.1.3. Product Satisfaction
13.2. Market Ranking Analysis, By Key Player
13.3. Market Share Analysis, By Key Player
13.4. Competitive Scenario
13.4.1. Merger & Acquisition
13.4.2. Agreement, Collaboration, & Partnership
13.4.3. New Product Launch & Enhancement
13.4.4. Investment & Funding
13.4.5. Award, Recognition, & Expansion
14. Company Usability Profiles
14.1. 3CLogic
14.1.1. Business Overview
14.1.2. Key Executives
14.1.3. Product & Services
14.2. 8x8, Inc.
14.2.1. Business Overview
14.2.2. Key Executives
14.2.3. Product & Services
14.3. Alcatel Lucent Enterprise
14.3.1. Business Overview
14.3.2. Key Executives
14.3.3. Product & Services
14.4. Ameyo
14.4.1. Business Overview
14.4.2. Key Executives
14.4.3. Product & Services
14.5. Aspect Software, Inc.
14.5.1. Business Overview
14.5.2. Key Executives
14.5.3. Product & Services
14.6. Avaya, Inc.
14.6.1. Business Overview
14.6.2. Key Executives
14.6.3. Product & Services
14.7. Capgemini
14.7.1. Business Overview
14.7.2. Key Executives
14.7.3. Product & Services
14.8. CenturyLink, Inc.
14.8.1. Business Overview
14.8.2. Key Executives
14.8.3. Product & Services
14.9. Cisco Systems, Inc.
14.9.1. Business Overview
14.9.2. Key Executives
14.9.3. Product & Services
14.10. Content Guru
14.10.1. Business Overview
14.10.2. Key Executives
14.10.3. Product & Services
14.11. Enghouse Interactive, Inc.
14.11.1. Business Overview
14.11.2. Key Executives
14.11.3. Product & Services
14.12. Evolve IP, LLC.
14.12.1. Business Overview
14.12.2. Key Executives
14.12.3. Product & Services
14.13. Five9, Inc.
14.13.1. Business Overview
14.13.2. Key Executives
14.13.3. Product & Services
14.14. Genesys
14.14.1. Business Overview
14.14.2. Key Executives
14.14.3. Product & Services
14.15. Liveops, Inc.
14.15.1. Business Overview
14.15.2. Key Executives
14.15.3. Product & Services
14.16. Microsoft Corporation
14.16.1. Business Overview
14.16.2. Key Executives
14.16.3. Product & Services
14.17. Mitel Networks Corporation
14.17.1. Business Overview
14.17.2. Key Executives
14.17.3. Product & Services
14.18. NICE inContact
14.18.1. Business Overview
14.18.2. Key Executives
14.18.3. Product & Services
14.19. Oracle Corporation
14.19.1. Business Overview
14.19.2. Key Executives
14.19.3. Product & Services
14.20. Ringcentral
14.20.1. Business Overview
14.20.2. Key Executives
14.20.3. Product & Services
14.21. SAP SE
14.21.1. Business Overview
14.21.2. Key Executives
14.21.3. Product & Services
14.22. Serenova
14.22.1. Business Overview
14.22.2. Key Executives
14.22.3. Product & Services
14.23. Talkdesk, Inc,
14.23.1. Business Overview
14.23.2. Key Executives
14.23.3. Product & Services
14.24. Twilio
14.24.1. Business Overview
14.24.2. Key Executives
14.24.3. Product & Services
14.25. Unify, Inc.
14.25.1. Business Overview
14.25.2. Key Executives
14.25.3. Product & Services
14.26. Vocalcom
14.26.1. Business Overview
14.26.2. Key Executives
14.26.3. Product & Services
14.27. Vonage
14.27.1. Business Overview
14.27.2. Key Executives
14.27.3. Product & Services
15. Appendix
15.1. Discussion Guide
15.2. License & Pricing
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increased adoption of automated telecommunication
5.1.1.2. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
5.1.1.3. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
5.1.2. Restraints
5.1.2.1. High initial investment associated with the contact center as a service market
5.1.3. Opportunities
5.1.3.1. Increased awareness among the consumers
5.1.3.2. Growing need for the companies to focus on the investment for growth of the technological factors
5.1.4. Challenges
5.1.4.1. Security concerns
5.2. Cumulative Impact of COVID-19
6. Contact-Center-as-a-Service Market, by Type
6.1. Introduction
6.2. Integration & Deployment
6.3. Managed Services
6.4. Support & Maintenance
6.5. Training & Consulting
7. Contact-Center-as-a-Service Market, by Solution
7.1. Introduction
7.2. Automatic Call Distribution
7.3. Call Recording
7.4. Computer Telephony Integration
7.5. Customer Collaboration
7.6. Dialer
7.7. Interactive Voice Response
7.8. Reporting & Analytics
7.9. Workforce Optimization
8. Contact-Center-as-a-Service Market, by Enterprise Size
8.1. Introduction
8.2. Large Enterprises
8.3. Small & Medium Enterprises
9. Contact-Center-as-a-Service Market, by End Use
9.1. Introduction
9.2. BFSI
9.3. Consumer Goods & Retail
9.4. Government
9.5. Healthcare
9.6. IT & Telecom
9.7. Travel & Hospitality
10. Americas Contact-Center-as-a-Service Market
10.1. Introduction
10.2. Argentina
10.3. Brazil
10.4. Canada
10.5. Mexico
10.6. United States
11. Asia-Pacific Contact-Center-as-a-Service Market
11.1. Introduction
11.2. Australia
11.3. China
11.4. India
11.5. Indonesia
11.6. Japan
11.7. Malaysia
11.8. Philippines
11.9. Singapore
11.10. South Korea
11.11. Taiwan
11.12. Thailand
11.13. Vietnam
12. Europe, Middle East & Africa Contact-Center-as-a-Service Market
12.1. Introduction
12.2. Denmark
12.3. Egypt
12.4. Finland
12.5. France
12.6. Germany
12.7. Israel
12.8. Italy
12.9. Netherlands
12.10. Nigeria
12.11. Norway
12.12. Poland
12.13. Qatar
12.14. Russia
12.15. Saudi Arabia
12.16. South Africa
12.17. Spain
12.18. Sweden
12.19. Switzerland
12.20. Turkey
12.21. United Arab Emirates
12.22. United Kingdom
13. Competitive Landscape
13.1. FPNV Positioning Matrix
13.1.1. Quadrants
13.1.2. Business Strategy
13.1.3. Product Satisfaction
13.2. Market Ranking Analysis, By Key Player
13.3. Market Share Analysis, By Key Player
13.4. Competitive Scenario
13.4.1. Merger & Acquisition
13.4.2. Agreement, Collaboration, & Partnership
13.4.3. New Product Launch & Enhancement
13.4.4. Investment & Funding
13.4.5. Award, Recognition, & Expansion
14. Company Usability Profiles
14.1. 3CLogic
14.1.1. Business Overview
14.1.2. Key Executives
14.1.3. Product & Services
14.2. 8x8, Inc.
14.2.1. Business Overview
14.2.2. Key Executives
14.2.3. Product & Services
14.3. Alcatel Lucent Enterprise
14.3.1. Business Overview
14.3.2. Key Executives
14.3.3. Product & Services
14.4. Ameyo
14.4.1. Business Overview
14.4.2. Key Executives
14.4.3. Product & Services
14.5. Aspect Software, Inc.
14.5.1. Business Overview
14.5.2. Key Executives
14.5.3. Product & Services
14.6. Avaya, Inc.
14.6.1. Business Overview
14.6.2. Key Executives
14.6.3. Product & Services
14.7. Capgemini
14.7.1. Business Overview
14.7.2. Key Executives
14.7.3. Product & Services
14.8. CenturyLink, Inc.
14.8.1. Business Overview
14.8.2. Key Executives
14.8.3. Product & Services
14.9. Cisco Systems, Inc.
14.9.1. Business Overview
14.9.2. Key Executives
14.9.3. Product & Services
14.10. Content Guru
14.10.1. Business Overview
14.10.2. Key Executives
14.10.3. Product & Services
14.11. Enghouse Interactive, Inc.
14.11.1. Business Overview
14.11.2. Key Executives
14.11.3. Product & Services
14.12. Evolve IP, LLC.
14.12.1. Business Overview
14.12.2. Key Executives
14.12.3. Product & Services
14.13. Five9, Inc.
14.13.1. Business Overview
14.13.2. Key Executives
14.13.3. Product & Services
14.14. Genesys
14.14.1. Business Overview
14.14.2. Key Executives
14.14.3. Product & Services
14.15. Liveops, Inc.
14.15.1. Business Overview
14.15.2. Key Executives
14.15.3. Product & Services
14.16. Microsoft Corporation
14.16.1. Business Overview
14.16.2. Key Executives
14.16.3. Product & Services
14.17. Mitel Networks Corporation
14.17.1. Business Overview
14.17.2. Key Executives
14.17.3. Product & Services
14.18. NICE inContact
14.18.1. Business Overview
14.18.2. Key Executives
14.18.3. Product & Services
14.19. Oracle Corporation
14.19.1. Business Overview
14.19.2. Key Executives
14.19.3. Product & Services
14.20. Ringcentral
14.20.1. Business Overview
14.20.2. Key Executives
14.20.3. Product & Services
14.21. SAP SE
14.21.1. Business Overview
14.21.2. Key Executives
14.21.3. Product & Services
14.22. Serenova
14.22.1. Business Overview
14.22.2. Key Executives
14.22.3. Product & Services
14.23. Talkdesk, Inc,
14.23.1. Business Overview
14.23.2. Key Executives
14.23.3. Product & Services
14.24. Twilio
14.24.1. Business Overview
14.24.2. Key Executives
14.24.3. Product & Services
14.25. Unify, Inc.
14.25.1. Business Overview
14.25.2. Key Executives
14.25.3. Product & Services
14.26. Vocalcom
14.26.1. Business Overview
14.26.2. Key Executives
14.26.3. Product & Services
14.27. Vonage
14.27.1. Business Overview
14.27.2. Key Executives
14.27.3. Product & Services
15. Appendix
15.1. Discussion Guide
15.2. License & Pricing
