Conversational AI Market Research Report by Type, Deployment Mode, Component, Technology, Vertical, Application, Country - North America Forecast to 2027 - Cumulative Impact of COVID-19

The North America Conversational AI Market size was estimated at USD 1,116.51 million in 2021 and expected to reach USD 1,514.02 million in 2022, and is projected to grow at a CAGR 39.90% to reach USD 8,371.83 million by 2027.

Market Statistics:
The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2020 are considered as historical years, 2021 as the base year, 2022 as the estimated year, and years from 2023 to 2027 are considered as the forecast period.

Market Segmentation & Coverage:
This research report categorizes the Conversational AI to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Type, the market was studied across Chatbots and Intelligent Virtual Assistants.

Based on Deployment Mode, the market was studied across Cloud and On-premises.

Based on Component, the market was studied across Platform and Services. The Services is further studied across Support & Maintenance, System Integration & Deployment, and Training & Consulting.

Based on Technology, the market was studied across Automated Speech Recognition, Machine Learning & Deep Learning, and Natural Language Processing.

Based on Vertical, the market was studied across Banking, Financial Services, & Insurance, Healthcare & Life Sciences, Media & Entertainment, Retail & Ecommerce, Telecom, and Travel & Hospitality.

Based on Application, the market was studied across Branding & Advertisement, Customer Engagement & Retention, Customer Support, Data Privacy & Compliance, Onboarding & Employee Engagement, and Personal Assistant.

Based on Country, the market was studied across Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas.

Cumulative Impact of COVID-19:
COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Cumulative Impact of 2022 Russia Ukraine Conflict:
We continuously monitor and update reports on political and economic uncertainty due to the Russian invasion of Ukraine. Negative impacts are significantly foreseen globally, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on the world economy, with especially long-term harsh effects on Russia.This report uncovers the impact of demand & supply, pricing variants, strategic uptake of vendors, and recommendations for Conversational AI market considering the current update on the conflict and its global response.

Competitive Strategic Window:
The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:
The FPNV Positioning Matrix evaluates and categorizes the vendors in the Conversational AI Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:
The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:
The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.

Company Usability Profiles:
The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the North America Conversational AI Market, including Amazon Web Services, Inc., AmplifyReach Solutions Private Limited, Artificial Solutions International AB, Avaamo, Inc., Baidu, Inc, Cognigy GmbH, Conversica, Inc., Creative Virtual Ltd., Exceed. AI Ltd., FIS, Gamut Analytics Pvt. ltd., Google LLC, Inbenta Holdings Inc., Interactions LLC, International Business Machines Corporation, Kore.ai, Inc., Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, Pypestream Inc., Rasa Technologies, Inc., Reliance Industries Limited, Rulai Inc., SAP SE, ServiceNow, Inc., and SoundHound Inc..

The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:
1. What is the market size and forecast of the North America Conversational AI Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the North America Conversational AI Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the North America Conversational AI Market?
4. What is the competitive strategic window for opportunities in the North America Conversational AI Market?
5. What are the technology trends and regulatory frameworks in the North America Conversational AI Market?
6. What is the market share of the leading vendors in the North America Conversational AI Market?
7. What modes and strategic moves are considered suitable for entering the North America Conversational AI Market?

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.2. Restraints
5.1.3. Opportunities
5.1.4. Challenges
5.2. Cumulative Impact of COVID-19

6. Conversational AI Market, by Type
6.1. Introduction
6.2. Chatbots
6.3. Intelligent Virtual Assistants

7. Conversational AI Market, by Deployment Mode
7.1. Introduction
7.2. Cloud
7.3. On-premises

8. Conversational AI Market, by Component
8.1. Introduction
8.2. Platform
8.3. Services
8.4.1. Support & Maintenance
8.4.2. System Integration & Deployment
8.4.3. Training & Consulting

9. Conversational AI Market, by Technology
9.1. Introduction
9.2. Automated Speech Recognition
9.3. Machine Learning & Deep Learning
9.4. Natural Language Processing

10. Conversational AI Market, by Vertical
10.1. Introduction
10.2. Banking, Financial Services, & Insurance
10.3. Healthcare & Life Sciences
10.4. Media & Entertainment
10.5. Retail & Ecommerce
10.6. Telecom
10.7. Travel & Hospitality

11. Conversational AI Market, by Application
11.1. Introduction
11.2. Branding & Advertisement
11.3. Customer Engagement & Retention
11.4. Customer Support
11.5. Data Privacy & Compliance
11.6. Onboarding & Employee Engagement
11.7. Personal Assistant

12. Canada Conversational AI Market
12.1. Introduction

13. Mexico Conversational AI Market
13.1. Introduction

14. United States Conversational AI Market
14.1. Introduction

15. Competitive Landscape
15.1. FPNV Positioning Matrix
15.1.1. Quadrants
15.1.2. Business Strategy
15.1.3. Product Satisfaction
15.2. Market Ranking Analysis, By Key Player
15.3. Market Share Analysis, By Key Player
15.4. Competitive Scenario
15.4.1. Merger & Acquisition
15.4.2. Agreement, Collaboration, & Partnership
15.4.3. New Product Launch & Enhancement
15.4.4. Investment & Funding
15.4.5. Award, Recognition, & Expansion

16. Company Usability Profiles
16.1. Amazon Web Services, Inc.
16.1.1. Business Overview
16.1.2. Key Executives
16.1.3. Product & Services
16.2. AmplifyReach Solutions Private Limited
16.2.1. Business Overview
16.2.2. Key Executives
16.2.3. Product & Services
16.3. Artificial Solutions International AB
16.3.1. Business Overview
16.3.2. Key Executives
16.3.3. Product & Services
16.4. Avaamo, Inc.
16.4.1. Business Overview
16.4.2. Key Executives
16.4.3. Product & Services
16.5. Baidu, Inc
16.5.1. Business Overview
16.5.2. Key Executives
16.5.3. Product & Services
16.6. Cognigy GmbH
16.6.1. Business Overview
16.6.2. Key Executives
16.6.3. Product & Services
16.7. Conversica, Inc.
16.7.1. Business Overview
16.7.2. Key Executives
16.7.3. Product & Services
16.8. Creative Virtual Ltd.
16.8.1. Business Overview
16.8.2. Key Executives
16.8.3. Product & Services
16.9. Exceed. AI Ltd.
16.9.1. Business Overview
16.9.2. Key Executives
16.9.3. Product & Services
16.10. FIS
16.10.1. Business Overview
16.10.2. Key Executives
16.10.3. Product & Services
16.11. Gamut Analytics Pvt. ltd.
16.11.1. Business Overview
16.11.2. Key Executives
16.11.3. Product & Services
16.12. Google LLC
16.12.1. Business Overview
16.12.2. Key Executives
16.12.3. Product & Services
16.13. Inbenta Holdings Inc.
16.13.1. Business Overview
16.13.2. Key Executives
16.13.3. Product & Services
16.14. Interactions LLC
16.14.1. Business Overview
16.14.2. Key Executives
16.14.3. Product & Services
16.15. International Business Machines Corporation
16.15.1. Business Overview
16.15.2. Key Executives
16.15.3. Product & Services
16.16. Kore.ai, Inc.
16.16.1. Business Overview
16.16.2. Key Executives
16.16.3. Product & Services
16.17. Microsoft Corporation
16.17.1. Business Overview
16.17.2. Key Executives
16.17.3. Product & Services
16.18. Nuance Communications, Inc.
16.18.1. Business Overview
16.18.2. Key Executives
16.18.3. Product & Services
16.19. Oracle Corporation
16.19.1. Business Overview
16.19.2. Key Executives
16.19.3. Product & Services
16.20. Pypestream Inc.
16.20.1. Business Overview
16.20.2. Key Executives
16.20.3. Product & Services
16.21. Rasa Technologies, Inc.
16.21.1. Business Overview
16.21.2. Key Executives
16.21.3. Product & Services
16.22. Reliance Industries Limited
16.22.1. Business Overview
16.22.2. Key Executives
16.22.3. Product & Services
16.23. Rulai Inc.
16.23.1. Business Overview
16.23.2. Key Executives
16.23.3. Product & Services
16.24. SAP SE
16.24.1. Business Overview
16.24.2. Key Executives
16.24.3. Product & Services
16.25. ServiceNow, Inc.
16.25.1. Business Overview
16.25.2. Key Executives
16.25.3. Product & Services
16.26. SoundHound Inc.
16.26.1. Business Overview
16.26.2. Key Executives
16.26.3. Product & Services

17. Appendix
17.1. Discussion Guide
17.2. License & Pricing