M2M CARRIER SCORECARD 2013

As the M2M market becomes more mature and crowded, smart CSPs are focussing on creating value in order to differentiate themselves from the mere connectivity providers.
Analysys Mason’s M2M carrier scorecard 2013 is a ranking of communications service providers (CSPs) according to how they are performing in matters related to machine-to-machine (M2M), and how they are positioned for growth in this market. This year’s scorecard makes it clear that as the M2M market matures, CSPs are increasingly focussing on differentiating themselves on the grounds of service level agreements (SLAs), customer experience management (CEM) and other value-added services. Our scoring is based on our evaluation of questionnaire responses from the CSPs and information obtained through interviews with M2M vendor partners of the CSPs.
This report is our written description of the M2M carrier scorecard, providing full details of the rankings, a discussion of the best performers in each category, and of the M2M strategies, offerings, strengths and weaknesses of the participating CSPs.
This report provides:
rankings of the 12 participating CSPs in six categories:
M2M strategy
M2M scale
M2M organisational structure
M2M networks and standards
M2M customer experience management
M2M ambition and vision.
a combined M2M performance ranking, to show the strongest and weakest CSPs of the operators that participated in our study
insights into the key success factors for CSPs delving into the M2M ecosystem
profiles of CSPs according to their ranking in an ‘M2M overall excellence’ category
a market definition
recommendations for CSPs.
COMPANY COVERAGE

The following companies participated in the 2013 scorecard.
AT&T
Deutsche Telekom
KPN
Orange

Sprint
Swisscom
Telefonica
Telekom Austria

TeliaSonera
Telstra
Turkcell
Vodafone