Europe IT Services Market Report 2017

Europe is one of the major global economic blocks. Many of the leading European countries are part of the European Union, a free trade and movement block with a single currency.

Europe’s information technology services market is expected to grow from around $290 billion in 2016 to around $318 billion in 2020 at a compound annual growth rate (CAGR) of slightly over 2.3%, whereas the global IT services market is expected to grow at a CAGR of around 4.7% in the forecast period.

Internet penetration in the European Union reached 80% in mid-2016 with the number of internet users crossing the 400 million. In terms of social media penetration, Western Europe is comparatively more developed than Eastern Europe. Countries such as Netherlands, Norway, Denmark, Sweden, Finland, and the UK had a social media user penetration rate greater than 55%. Countries in Europe with the highest social media users are the UK (36.9 million), Germany (36.4 million), France (27.5 million), and Italy (26.1 million).

The rapidly growing IoT and cloud market in Europe is gradually making it an attractive investment for private players. The region is witnessing large investments in the IT services industry by foreign players. For instance, Cornerstone OnDemand, a global cloud-learning and human resources management software developer announced its investment in two data centers by early 2018 in France and Germany. In January 2017, Facebook established its third data center in Europe after Sweden and Ireland in Odense, Denmark, with an estimated investment of $100 million. The data center is expected to create more than 150 jobs in the country.

The European Union has announced the launch of its “General Data Protection Regulation” (GDPR) that aims to introduce new accountability rules, stronger rights, obligations, and restrictions on international data flows. The move came after rapid technological advances, major cyber treats, and revelations made by American computer professional, Edward Snowden. The EU has given all private and public enterprises until May 2018 to comply with all regulations.

1. Information Technology Services Market Characteristics 14
2. Europe’s Information Technology Services Market 15
2.1. Europe’s Information Technology Services Market 15
2.1.1. Europe’s Information Technology Services Market Overview 15
2.1.2. Europe’s Information Technology Services Historic Market, 2012- 2016 18
2.1.3. Europe Information Technology Services Forecast Market, 2016- 2020 19
2.1.4. Europe Market Size By Segment 20
Hardware Support Services 20
Software and BPO Services 20
Cloud Services 20
2.1.5. European Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 21
Cloud Services 21
Software and BPO Services 21
Hardware Support Services 21
2.2. Europe Information Technology Services Market: Country Analysis 22
2.3. UK Information Technology Services Market 22
2.3.1. UK Information Technology Services Market Overview 22
2.3.2. UK Information Technology Services Historic Market, 2012- 2016 24
2.3.3. UK Information Technology Services Forecast Market, 2016- 2020 25
2.3.4. UK Market Size By Segment 26
Hardware Support Services 26
Cloud Services 26
Software and BPO Services 26
2.3.5. UK Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 27
Cloud Services 27
Software and BPO Services 27
Hardware Support Services 27
2.3.6. UK Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 28
2.3.7. UK Information Technology Services Market Size Versus Internet Hosts, 2012-2020 29
2.4. Germany Information Technology Services Market 30
2.4.1. Germany Information Technology Services Market Overview 30
2.4.2. Germany Information Technology Services Historic Market, 2012- 2016 33
2.4.3. Germany Information Technology Services Forecast Market, 2016- 2020 34
2.4.4. Germany Market Size By Segment 35
Hardware Support Services 35
Software and BPO Services 35
Cloud Services was the third largest segment in the 35
2.4.5. Germany Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 36
Cloud Services 36
Software and BPO Services 36
Hardware Support Services 36
2.4.6. Germany Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 37
2.4.7. Germany Information Technology Services Market Size Versus Internet Hosts, 2012-2020 38
2.5. France Information Technology Services Market 39
2.5.1. France Information Technology Services Market Overview 39
2.5.2. France Information Technology Services Historic Market, 2012- 2016 41
2.5.3. France Information Technology Services Forecast Market, 2016- 2020 42
2.5.4. France Market Size By Segment 43
Hardware Support Services 43
Software and BPO Services 43
Cloud Services 43
2.5.5. France Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 44
Cloud Services 44
Software and BPO Services 44
Hardware Support Services 44
2.5.6. France Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 45
2.5.7. France Information Technology Services Market Size Versus Internet Hosts, 2012-2020 46
2.6. Italy Information Technology Services Market 47
2.6.1. Italy Information Technology Services Market Overview 47
2.6.2. Italy Information Technology Services Historic Market, 2012- 2016 49
2.6.3. Italy Information Technology Services Forecast Market, 2016- 2020 50
2.6.4. Italy Market Size By Segment 51
Hardware Support Services 51
Software and BPO Services 51
Cloud Services 51
2.6.5. Italy Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 52
2.6.6. Italy Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 53
2.6.7. Italy Information Technology Services Market Size Versus Internet Hosts, 2012-2020 54
2.7. Spain Information Technology Services Market 55
2.7.1. Spain Information Technology Services Market Overview 55
2.7.2. Spain Information Technology Services Historic Market, 2012- 2016 57
2.7.3. Spain Information Technology Services Forecast Market, 2016- 2020 58
2.7.4. Spain Market Size By Segment 59
Hardware Support Services 59
Software and BPO Services 59
Cloud Services 59
2.7.5. Spain Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 60
2.7.6. Spain Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 61
2.7.7. Spain Information Technology Services Market Size Versus Internet Hosts, 2012-2020 62
2.8. Russia Information Technology Services Market 63
2.8.1. Russia Information Technology Services Market Overview 63
2.8.2. Russia Information Technology Services Historic Market, 2012- 2016 65
2.8.3. Russia Information Technology Services Forecast Market, 2016- 2020 66
2.8.4. Russia Market Size By Segment 67
Hardware Support Services 67
Software and BPO Services 67
Cloud Services 67
2.8.5. Russia Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 68
2.8.6. Russia Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 69
2.8.7. Russia Information Technology Services Market Size Versus Internet Hosts, 2012-2020 70
3. Information Technology Services Market Global Context 71
3.1. Historic Market Growth 71
Drivers of the Market 72
Emerging Markets Growth 72
Technology Development 72
B2B & B2C Mobility 72
High Valuations of Information Technology Companies 72
Restraints on the Market 72
Multinational Operations Difficulties 72
High R&D Expenditure 72
3.2. Forecast Market Growth 73
Drivers of the Market 73
Economic Growth 73
Smart Cities 74
Government Initiatives 74
Internet of Things (IoT) 74
Digital Advertising Revenues Increasing 74
Restraints on the Market 74
Interest Rate Increases 74
Infrastructural Barriers 74
Reduction in Free Trade 75
4. Porters Five Forces Model 76
Bargaining Power of Buyers 76
Bargaining Power of Suppliers 77
Threat of New Entrants 77
Threat of Substitutes 77
Industry Competition 77
5. PESTLE Analysis 78
Political 79
Economic 79
Technological 80
Environmental 80
Social 80
Legal 81
6. Information Technology Services Market Segmentation 82
6.1. Global Segmentation 82
Hardware Support Services 83
Software and BPO Services 83
Cloud Services 83
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 84
Cloud Services 84
Software and BPO Services 84
Hardware Support Services 84
6.2. Hardware Support Services 85
6.2.1. Market Characteristics 85
6.2.2. Market Trends And Strategies 86
Software Products Integration 86
Growing Demand For Cloud Data Recovery 86
Software Installations Automation 86
Single to Multiple Services Shift 86
6.3. Software And BPO Services 88
6.3.1. Market Characteristics 88
6.3.2. Market Trends And Strategies 88
Cloud/Software As A Service (Saas) 88
Virtualization 89
Data Analytics For Gaining Insights 89
Software Artificial Intelligence (AI) and Automation 89
Robotics In Business Process Outsourcing 89
ITIL/ISO Certifications In The IT Industry 89
6.4. Cloud Services 90
6.4.1. Market Characteristics 90
6.4.2. Market Trends And Strategies 91
Growing Demand of Hybrid Cloud 91
Faster Data Processing 91
Cloud As A Service 92
Green Data Centers 92
7. Information Technology Services Market Regional And Country Analysis 93
7.1. Global Information Technology Services Market, 2016, By Region 93
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 95
7.3. Information Technology Services Market, 2016, By Country 97
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 99
8. Global Information Technology Services Market Comparison with Macro Economic Factors 101
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 101
8.2. Per Capita Average Information Technology Services Expenditure, Global 102
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 103
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 103
9.2. Per Capita Average Information Technology Services Expenditure, By Country 104
9.3. Per Household Average Information Technology Services Expenditure, By Country 105
10. Information Technology Services Indicators Comparison 107
10.1. Internet Penetration, By Country, 2016 107
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 109
10.3. Internet Hosts, By Country, 2016 111
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 113
10.5. Number Of Registered Domains, By Country, 2016, Millions 115
10.6 Number Of Registered Businesses, By Country, 2016, Millions 117
10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 119
11. Information Technology Services Market Competitive Landscape 121
11.1. Company Profiles 122
11.2. IBM 122
11.2.1. Overview 122
11.2.2. Products And Services 122
11.2.3. Strategy 123
11.2.4. Financial Performance 123
11.3. Accenture 124
11.3.1. Overview 124
11.3.2. Products And Services 124
11.3.3. Strategy 125
11.3.4. Financial Performance 125
11.4. HPE 126
11.4.1. Overview 126
11.4.2. Products And Services 126
11.4.3. Strategy 126
11.4.4. Financial Performance 127
11.5. Microsoft 128
11.5.1. Overview 128
11.5.2. Products And Services 128
11.5.3. Strategy 128
11.5.4. Financial Performance 129
11.6. SAP 130
11.6.1. Overview 130
11.6.2. Products And Services 130
11.6.3. Strategy 130
11.6.4. Financial Performance 131
11.7. Fujitsu 132
11.7.1. Overview 132
11.7.2. Products And Services 132
11.7.3. Strategy 132
11.7.4. Financial Performance 132
11.8. Tata Consultancy Services 133
11.8.1. Overview 133
11.8.2. Products And Services 134
11.8.3. Strategy 134
11.8.4. Financial Performance 135
11.9. Oracle 135
11.9.1. Overview 135
11.9.2. Products And Services 136
11.9.3. Strategy 136
11.9.4. Financial Performance 137
11.10. NTT Data 137
11.10.1. Overview 137
11.10.2. Products And Services 138
11.10.3. Strategy 138
11.10.4. Financial Performance 139
12. Information Technology Services Market Customer Information 140
Shared Services Survey Findings 140
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 140
Functions Performed In SSC’s 140
Cloud Computing Has A Significant Presence In The Banking Industry 140
Challenges To Cloud Technology 140
Most Of The Cloud Outages Faced Were Preventable 140
Moving More Workload To Cloud 141
European Companies Outsource More IT services 141
IT Services Budget Allocation 141
13. Key Mergers And Acquisitions In The Information Technology Services Market 142
14. Market Background: Global Information Technology Market 143
14.1. Information Technology Market Characteristics 143
14.2. Information Technology Market Historic Growth 144
Drivers of the Market 145
Technology Development 145
High Valuations on Technology Companies 145
Large Talent Pool in Low Cost Economies 145
Restraints on the Market 145
Software Piracy 145
Multinational Operations 145
14.3. Information Technology Market Forecast Growth 146
Drivers of the Market 147
Economic Growth 147
Smart Cities 147
Government Initiatives 147
Restraints on the Market 147
Impact of E-waste 147
Reduction in Free Trade 147
15. Appendix 148
15.1.1. NAICS Definitions of Industry Covered in This Report 148
15.1.2. Abbreviations 149
15.1.3. Currencies 149
15.1.4. Research Methodology 149
15.1.5. Research Inquiries 150
15.1.6. The Business Research Company 150
15.1.7. Copyright and Disclaimer 150