Americas IT Services Market Report 2017

Software Artificial Intelligence (AI) and Automation was the latest trend observed in IT services market. There has been exponential growth in the use of AI technology by companies operating in automobile, e-commerce and manufacturing industries. Since AI can detect human motions it is being used to detect customer satisfaction levels and for voice and face recognition. Many major companies such as Facebook, Google and Airbnb are also open sourcing AI libraries to startups, indicating democratization of AI solutions. For example, leading software companies such as Cap Gemini, IBM, Accenture and TCS are offering AI services to optimize resources and reduce operational expenditures.

IT services market growth in North America is supported by rising investments in IT infrastructure, growing demand for efficient management of IT services, and increasing adoption of IT services in small and medium-sized enterprises (SMEs). Industries such as government and defense; consumer goods and retail; healthcare; banking, financial services, and insurance (BFSI); and communication and technology have been the major contributors to the North America IT services market. Other key drivers for market growth include – public and private investments, encouraging government policies and increasing adoption of cloud services.

The Americas information technology services market is expected to grow from around $370 billion in 2016 to over0 $435 billion in 2020. The Americas’ IT services market accounts for approximately 40% of the global IT services market. The US accounts for the dominant part of the Americas IT services market. Market share of all other countries in this region account for less than 10% of the Americas IT services market. The region stood at second place in terms of growth rate, followed by Asia, during 2011-2016. It is expected to retain the same position during the forecast period.

1. Information Technology Services Market Characteristics 12
2. Americas’ Information Technology Services Market 13
2.1. Americas’ Information Technology Services Market 13
2.1.1. Americas’ Information Technology Services Market Overview 13
2.1.2. Americas Information Technology Services Historic Market, 2012- 2016 15
2.1.3. Americas Information Technology Services Forecast Market, 2016- 2020 16
2.1.4. Americas Market Size By Segment 17
Hardware Support Services 17
Software and BPO Services 18
Cloud Services 18
2.1.5. Americas Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 19
Cloud Services 19
Hardware Support Services 19
Software and BPO Services 19
2.2. Americas Information Technology Services Market: Country Analysis 20
2.3. Brazil Information Technology Services Market 20
2.3.1. Brazil Information Technology Services Market Overview 20
2.3.2. Brazil Information Technology Services Historic Market, 2012- 2016 22
2.3.3. Brazil Information Technology Services Forecast Market, 2016- 2020 23
2.3.4. Brazil Market Size By Segment 24
Hardware Support Services 24
Software and BPO Services 24
Cloud Services 24
2.3.5. Brazil Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 25
Cloud Services 25
Software and BPO Services 25
Hardware Support 25
2.3.6. Brazil Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 26
2.3.7. Brazil Information Technology Services Market Size Versus Internet Hosts, 2012-2020 27
2.4. USA Information Technology Services Market 28
2.4.1. USA Information Technology Services Market Overview 28
2.4.2. USA Information Technology Services Historic Market, 2012- 2016 30
2.4.3. USA Information Technology Services Forecast Market, 2016- 2020 31
2.4.4. USA Market Size By Segment 32
Hardware Support Services 32
Software and BPO Services 32
Cloud Services 33
2.4.5. USA Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 34
Cloud Services 34
Software and BPO Services 34
Hardware Support Services 34
2.4.6. USA Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 35
2.4.7. USA Information Technology Services Market Size Versus Internet Hosts, 2012-2020 36
3. Information Technology Services Market Global Context 37
3.1. Historic Market Growth 37
Drivers of the Market 38
Emerging Markets Growth 38
Technology Development 38
B2B & B2C Mobility 38
High Valuations of Information Technology Companies 38
Restraints on the Market 38
Multinational Operations Difficulties 38
High R&D Expenditure 38
3.2. Forecast Market Growth 39
Drivers of the Market 39
Economic Growth 39
Smart Cities 40
Government Initiatives 40
Internet of Things (IoT) 40
Digital Advertising Revenues Increasing 40
Restraints on the Market 40
Interest Rate Increases 40
Infrastructural Barriers 40
Reduction in Free Trade 41
4. Porters Five Forces Model 42
Bargaining Power of Buyers 42
Bargaining Power of Suppliers 43
Threat of New Entrants 43
Threat of Substitutes 43
Industry Competition 43
5. PESTLE Analysis 44
Political 45
Economic 45
Technological 46
Environmental 46
Social 46
Legal 47
6. Information Technology Services Market Segmentation 48
6.1. Global Segmentation 48
Hardware Support Services 49
Software and BPO Services 49
Cloud Services 49
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 50
Cloud Services 50
Software and BPO Services 50
Hardware Support Services 50
6.2. Hardware Support Services 51
6.2.1. Market Characteristics 51
6.2.2. Market Trends And Strategies 52
Software Products Integration 52
Growing Demand For Cloud Data Recovery 52
Software Installations Automation 52
Single to Multiple Services Shift 52
6.3. Software And BPO Services 54
6.3.1. Market Characteristics 54
6.3.2. Market Trends And Strategies 54
Cloud/Software As A Service (Saas) 54
Virtualization 55
Data Analytics For Gaining Insights 55
Software Artificial Intelligence (AI) and Automation 55
Robotics In Business Process Outsourcing 55
ITIL/ISO Certifications In The IT Industry 55
6.4. Cloud Services 56
6.4.1. Market Characteristics 56
6.4.2. Market Trends And Strategies 57
Growing Demand of Hybrid Cloud 57
Faster Data Processing 57
Cloud As A Service 58
Green Data Centers 58
7. Information Technology Services Market Regional And Country Analysis 59
7.1. Global Information Technology Services Market, 2016, By Region 59
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 61
7.3. Information Technology Services Market, 2016, By Country 63
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 65
8. Global Information Technology Services Market Comparison with Macro Economic Factors 67
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 67
8.2. Per Capita Average Information Technology Services Expenditure, Global 68
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 69
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 69
9.2. Per Capita Average Information Technology Services Expenditure, By Country 70
9.3. Per Household Average Information Technology Services Expenditure, By Country 71
10. Information Technology Services Indicators Comparison 73
10.1. Internet Penetration, By Country, 2016 73
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 75
10.3. Internet Hosts, By Country, 2016 77
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 79
10.5. Number Of Registered Domains, By Country, 2016, Millions 81
10.6 Number Of Registered Businesses, By Country, 2016, Millions 83
10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 85
11. Information Technology Services Market Competitive Landscape 87
11.1 Company Profiles 88
11.2 IBM 88
11.2.1 Overview 88
11.2.2 Products And Services 88
11.2.3 Strategy 89
11.2.4 Financial Performance 89
11.3 Accenture 90
11.3.1 Overview 90
11.3.2 Products And Services 90
11.3.3 Strategy 91
11.3.4 Financial Performance 91
11.4 HPE 92
11.4.1 Overview 92
11.4.2 Products And Services 92
11.4.3 Strategy 92
11.4.4 Financial Performance 93
11.5 Microsoft 94
11.5.1 Overview 94
11.5.2 Products And Services 94
11.5.3 Strategy 94
11.5.4 Financial Performance 95
11.6 SAP 96
11.6.1 Overview 96
11.6.2 Products And Services 96
11.6.3 Strategy 96
11.6.4 Financial Performance 97
11.7 Fujitsu 98
11.7.1 Overview 98
11.7.2 Products And Services 98
11.7.3 Strategy 98
11.7.4 Financial Performance 98
11.8 Tata Consultancy Services 99
11.8.1 Overview 99
11.8.2 Products And Services 100
11.8.3 Strategy 100
11.8.4 Financial Performance 101
11.9 Oracle 101
11.9.1 Overview 101
11.9.2 Products And Services 102
11.9.3 Strategy 102
11.9.4 Financial Performance 103
11.10 NTT Data 103
11.10.1 Overview 103
11.10.2 Products And Services 104
11.10.3 Strategy 104
11.10.4 Financial Performance 105
12. Information Technology Services Market Customer Information 106
Shared Services Survey Findings 106
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 106
Functions Performed In SSC’s 106
Cloud Computing Has A Significant Presence In The Banking Industry 106
Challenges To Cloud Technology 106
Most Of The Cloud Outages Faced Were Preventable 106
Moving More Workload To Cloud 107
European Companies Outsource More IT services 107
IT Services Budget Allocation 107
13. Key Mergers And Acquisitions In The Information Technology Services Market 108
14. Market Background: Global Information Technology Market 109
14.1. Information Technology Market Characteristics 109
14.2. Information Technology Market Historic Growth 110
Drivers of the Market 111
Technology Development 111
High Valuations on Technology Companies 111
Large Talent Pool in Low Cost Economies 111
Restraints on the Market 111
Software Piracy 111
Multinational Operations 111
14.3. Information Technology Market Forecast Growth 112
Drivers of the Market 113
Economic Growth 113
Smart Cities 113
Government Initiatives 113
Restraints on the Market 113
Impact of E-waste 113
Reduction in Free Trade 113
15. Appendix 114
15.1.1. NAICS Definitions of Industry Covered in This Report 114
15.1.2. Abbreviations 115
15.1.3. Currencies 115
15.1.4. Research Methodology 115
15.1.5. Research Inquiries 116
15.1.6. The Business Research Company 116
15.1.7. Copyright and Disclaimer 116