Middle East And Africa IT Services Market Report 2017

Africa is the second largest and the second most populous continent in the world. It has about 1.1 billion population and 15% of the world’s human population. It has 54 countries including countries such as Nigeria, South Africa, Ghana, and Sudan. Most African countries are republics that operate under a presidential system, although some are governed by military dictators.

The Middle East & Africa IT services market accounts for just around 2% of the global IT services market. The market in this region grew modestly in recent years and is expected to continue to grow at a similar pace in the foreseeable future too. The key factors driving the market are favorable government initiatives and increases in adoption of IT services, especially cloud services, by major industries especially in Middle East countries.

The Middle East & Africa information technology services market is expected to grow from around $16 billion in 2016 to around $19 billion in 2020. Hardware Support Services was the largest segment in the Middle East and Africa’s IT Services market with around 51% share of the market. Software and BPO Services was the second largest segment in the Middle East and Africa’s IT Services market with around 38% share of the market. Cloud Services was the third largest segment in the Middle East and Africa’s IT Services market with around 11% share of the market.

Internet penetration in the Middle East region grew from around 26% in 2011 to over 41% in 2016. The internet subscriber base in the Middle East stands at about 160 million in 2016. Fixed broadband connections are low in this region with just about 19 million connections in 2016. According to the latest ITU estimates, on an average just about 5 in 100 individuals in the Middle East region have a fixed broadband subscription. Approximately 8 in 10 internet users in the region use the dominant social media platforms, Facebook and WhatsApp. Mobile internet use in this region is higher than fixed broadband usage. In 2016, nearly 50 in every 100 individuals in this region subscribed to mobile internet. Rapid penetration of smartphones is the primary factor for comparatively high mobile internet subscriptions. Average internet speed in Middle Eastern countries ranges between 1-3 Mbps.

1. Information Technology Services Market Characteristics 10
2. Middle East & Africa Information Technology Services Market 11
2.1. Middle East & Africa Information Technology Services Market 11
2.1.1. Middle East & Africa Information Technology Services Market Overview 11
2.1.2. Middle East & Africa Information Technology Services Historic Market, 2012- 2016 13
2.1.3. Middle East & Africa Information Technology Services Forecast Market, 2016- 2020 15
2.1.4. Middle East & Africa Market Size By Segment 16
Hardware Support Services 16
Software and BPO Services 16
Cloud Services 17
2.1.5. Middle East & Africa Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 17
Cloud Services 17
Software and BPO Services 17
Hardware Support Services 17
3. Information Technology Services Market Global Context 18
3.1. Historic Market Growth 18
Drivers of the Market 19
Emerging Markets Growth 19
Technology Development 19
B2B & B2C Mobility 19
High Valuations of Information Technology Companies 19
Restraints on the Market 19
Multinational Operations Difficulties 19
High R&D Expenditure 19
3.2. Forecast Market Growth 20
Drivers of the Market 20
Economic Growth 20
Smart Cities 21
Government Initiatives 21
Internet of Things (IoT) 21
Digital Advertising Revenues Increasing 21
Restraints on the Market 21
Interest Rate Increases 21
Infrastructural Barriers 21
Reduction in Free Trade 22
4. Porters Five Forces Model 23
Bargaining Power of Buyers 23
Bargaining Power of Suppliers 24
Threat of New Entrants 24
Threat of Substitutes 24
Industry Competition 24
5. PESTLE Analysis 25
Political 26
Economic 26
Technological 27
Environmental 27
Social 27
Legal 28
6. Information Technology Services Market Segmentation 29
6.1. Global Segmentation 29
Hardware Support Services 30
Software and BPO Services 30
Cloud Services 30
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 31
Cloud Services 31
Software and BPO Services 31
Hardware Support Services 31
6.2. Hardware Support Services 32
6.2.1. Market Characteristics 32
6.2.2. Market Trends And Strategies 33
Software Products Integration 33
Growing Demand For Cloud Data Recovery 33
Software Installations Automation 33
Single to Multiple Services Shift 33
6.3. Software And BPO Services 35
6.3.1. Market Characteristics 35
6.3.2. Market Trends And Strategies 35
Cloud/Software As A Service (Saas) 35
Virtualization 36
Data Analytics For Gaining Insights 36
Software Artificial Intelligence (AI) and Automation 36
Robotics In Business Process Outsourcing 36
ITIL/ISO Certifications In The IT Industry 36
6.4. Cloud Services 37
6.4.1. Market Characteristics 37
6.4.2. Market Trends And Strategies 38
Growing Demand of Hybrid Cloud 38
Faster Data Processing 38
Cloud As A Service 39
Green Data Centers 39
7. Information Technology Services Market Regional And Country Analysis 40
7.1. Global Information Technology Services Market, 2016, By Region 40
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 42
7.3. Information Technology Services Market, 2016, By Country 44
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 46
8. Global Information Technology Services Market Comparison with Macro Economic Factors 48
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 48
8.2. Per Capita Average Information Technology Services Expenditure, Global 49
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 50
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 50
9.2. Per Capita Average Information Technology Services Expenditure, By Country 51
9.3. Per Household Average Information Technology Services Expenditure, By Country 52
10. Information Technology Services Indicators Comparison 54
10.1. Internet Penetration, By Country, 2016 54
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 56
10.3. Internet Hosts, By Country, 2016 58
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 60
10.5. Number Of Registered Domains, By Country, 2016, Millions 62
10.6 Number Of Registered Businesses, By Country, 2016, Millions 64
10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 66
11. Information Technology Services Market Competitive Landscape 68
11.1. Company Profiles 69
11.2. IBM 69
11.2.1. Overview 69
11.2.2. Products And Services 69
11.2.3. Strategy 70
11.2.4. Financial Performance 70
11.3. Accenture 71
11.3.1 Overview 71
11.3.2 Products And Services 71
11.3.3 Strategy 72
11.3.4 Financial Performance 72
11.4. HPE 73
11.4.1 Overview 73
11.4.2 Products And Services 73
11.4.3 Strategy 73
11.4.4 Financial Performance 74
11.5. Microsoft 75
11.5.1 Overview 75
11.5.2 Products And Services 75
11.5.3 Strategy 75
11.5.4 Financial Performance 76
11.6. SAP 77
11.6.1 Overview 77
11.6.2 Products And Services 77
11.6.3 Strategy 77
11.6.4 Financial Performance 78
11.7. Fujitsu 79
11.7.1 Overview 79
11.7.2 Products And Services 79
11.7.3 Strategy 79
11.7.4 Financial Performance 79
11.8. Tata Consultancy Services 80
11.8.1 Overview 80
11.8.2 Products And Services 81
11.8.3 Strategy 81
11.8.4 Financial Performance 82
11.9. Oracle 82
11.9.1 Overview 82
11.9.2 Products And Services 83
11.9.3 Strategy 83
11.9.4 Financial Performance 84
11.10. NTT Data 84
11.10.1 Overview 84
11.10.2 Products And Services 85
11.10.3 Strategy 85
11.10.4 Financial Performance 86
12. Information Technology Services Market Customer Information 87
Shared Services Survey Findings 87
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 87
Functions Performed In SSC’s 87
Cloud Computing Has A Significant Presence In The Banking Industry 87
Challenges To Cloud Technology 87
Most Of The Cloud Outages Faced Were Preventable 87
Moving More Workload To Cloud 88
European Companies Outsource More IT services 88
IT Services Budget Allocation 88
13. Key Mergers And Acquisitions In The Information Technology Services Market 89
14. Market Background: Global Information Technology Market 90
14.1. Information Technology Market Characteristics 90
14.2. Information Technology Market Historic Growth 91
Drivers of the Market 92
Technology Development 92
High Valuations on Technology Companies 92
Large Talent Pool in Low Cost Economies 92
Restraints on the Market 92
Software Piracy 92
Multinational Operations 92
14.3. Information Technology Market Forecast Growth 93
Drivers of the Market 94
Economic Growth 94
Smart Cities 94
Government Initiatives 94
Restraints on the Market 94
Impact of E-waste 94
Reduction in Free Trade 94
15. Appendix 95
15.1.1. NAICS Definitions of Industry Covered in This Report 95
15.1.2. Abbreviations 96
15.1.3. Currencies 96
15.1.4. Research Methodology 96
15.1.5. Research Inquiries 97
15.1.6. The Business Research Company 97
15.1.7. Copyright and Disclaimer 97