Oceania IT Services Market Report 2017

The global IT services market is expected to grow from over $950 billion in 2016 to over $1160 billion in 2020. Internet of Things (IoT) was one of the key drivers of the IT services market as of 2016. The Internet of Things is the network of physical objects like devices, vehicles, buildings and other items which are embedded with electronics, software, sensors and network connectivity that enables these objects to collect and exchange data and has numerous applications. For instance, Microsoft and Rolls–Royce have announced a partnership centering on future Rolls–Royce intelligent engines, which will integrate Microsoft Suite into its service solutions to expand its digital capabilities.

With more than 20 million internet users, Australia has an internet penetration rate of around 84%. In New Zealand, the internet penetration rate reached around 88%% in 2015 as the country has more than 4 million internet users. In 2016, New Zealand recorded a total of 3 million Facebook users while Australia recorded 15 million users. A study conducted by the World Internet Project (WIP) and Auckland University of Technology revealed that 70% of internet users in New Zealand spent 2 or more hours per day online, and 58% spend 3 or more hours. Australia’s social network users increased from 11.6 million in 2015 to 11.9 million in 2016, and is forecast to reach 12.5 million by 2019.

Australia and New Zealand are gradually taking steps towards digital transformation. The government of New Zealand launched the Government ICT Strategy and Action Plan to 2017 in June 2013 and revised it in 2015. It aims to ensure a dynamic technology environment and achieve an ICT-enabled public services system in the country. It lays down foundations and investment plans for government system -wide digitalization.

Hardware Support Services was the largest segment in the Oceania’s IT services market with around 53% share of the market. Software and BPO Services was the second largest segment in the Oceania’s IT services and software and bpo services market with around 40% share of the market. Cloud Services was the third largest segment in the Oceania’s IT services market with around 7% share of the market.

1. Information Technology Services Market Characteristics 11
2. Oceania’s Information Technology Services Market 12
2.1. Oceania’s Information Technology Services Market 12
2.1.1. Oceania’s Information Technology Services Market Overview 12
2.1.2. Oceania Information Technology Services Historic Market, 2012- 2016 14
2.1.3. Oceania Information Technology Services Forecast Market, 2016- 2020 15
2.1.4. Oceania Market Size By Segment 16
Hardware Support Services 16
Software and BPO Services 16
Cloud Services 16
2.1.5. Oceania Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 17
Hardware Support Services 17
Software and BPO Services 17
Cloud Services 17
2.2. Oceania Information Technology Services Market: Country Analysis 18
2.3. Australia Information Technology Services Market 18
2.3.1. Australia Information Technology Services Market Overview 18
2.3.2. Australia Information Technology Services Historic Market, 2012- 2016 20
2.3.3. Australia Information Technology Services Forecast Market, 2016- 2020 21
2.3.4. Australia Market Size By Segment 22
Hardware Support Services 22
Software and BPO Services 22
Cloud Services 22
2.3.5. Australia Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 23
Cloud Hardware Support Services 23
Software and BPO Services 23
Cloud Services 23
2.3.6. Australia Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 24
2.3.7. Australia Information Technology Services Market Size Versus Internet Hosts, 2012-2020 25
3. Information Technology Services Market Global Context 26
3.1. Historic Market Growth 26
Drivers of the Market 27
Emerging Markets Growth 27
Technology Development 27
B2B & B2C Mobility 27
High Valuations of Information Technology Companies 27
Restraints on the Market 27
Multinational Operations Difficulties 27
High R&D Expenditure 27
3.2. Forecast Market Growth 28
Drivers of the Market 28
Economic Growth 28
Smart Cities 29
Government Initiatives 29
Internet of Things (IoT) 29
Digital Advertising Revenues Increasing 29
Restraints on the Market 29
Interest Rate Increases 29
Infrastructural Barriers 29
Reduction in Free Trade 30
4. Porters Five Forces Model 31
Bargaining Power of Buyers 31
Bargaining Power of Suppliers 32
Threat of New Entrants 32
Threat of Substitutes 32
Industry Competition 32
5. PESTLE Analysis 33
Political 34
Economic 34
Technological 35
Environmental 35
Social 35
Legal 36
6. Information Technology Services Market Segmentation 37
6.1. Global Segmentation 37
Hardware Support Services 38
Software and BPO Services 38
Cloud Services 38
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 39
Cloud Services 39
Software and BPO Services 39
Hardware Support Services 39
6.2. Hardware Support Services 40
6.2.1. Market Characteristics 40
6.2.2. Market Trends And Strategies 41
Software Products Integration 41
Growing Demand For Cloud Data Recovery 41
Software Installations Automation 41
Single to Multiple Services Shift 41
6.3. Software And BPO Services 43
6.3.1. Market Characteristics 43
6.3.2. Market Trends And Strategies 43
Cloud/Software As A Service (Saas) 43
Virtualization 44
Data Analytics For Gaining Insights 44
Software Artificial Intelligence (AI) and Automation 44
Robotics In Business Process Outsourcing 44
ITIL/ISO Certifications In The IT Industry 44
6.4. Cloud Services 45
6.4.1. Market Characteristics 45
6.4.2. Market Trends And Strategies 46
Growing Demand of Hybrid Cloud 46
Faster Data Processing 46
Cloud As A Service 47
Green Data Centers 47
7. Information Technology Services Market Regional And Country Analysis 48
7.1. Global Information Technology Services Market, 2016, By Region 48
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 50
7.3. Information Technology Services Market, 2016, By Country 52
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 54
8. Global Information Technology Services Market Comparison with Macro Economic Factors 56
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 56
8.2. Per Capita Average Information Technology Services Expenditure, Global 57
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 58
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 58
9.2. Per Capita Average Information Technology Services Expenditure, By Country 59
9.3. Per Household Average Information Technology Services Expenditure, By Country 60
10. Information Technology Services Indicators Comparison 62
10.1. Internet Penetration, By Country, 2016 62
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 64
10.3. Internet Hosts, By Country, 2016 66
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 68
10.5. Number Of Registered Domains, By Country, 2016, Millions 70
11.1. Number Of Registered Businesses, By Country, 2016, Millions 72
11.2. Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 74
12. Information Technology Services Market Competitive Landscape 76
12.1. Company Profiles 77
12.2. IBM 77
12.2.1. Overview 77
12.2.2. Products And Services 77
12.2.3. Strategy 78
12.2.4. Financial Performance 78
12.3. Accenture 79
12.3.1. Overview 79
12.3.2. Products And Services 79
12.3.3. Strategy 80
12.3.4. Financial Performance 80
12.4. HPE 81
12.4.1. Overview 81
12.4.2. Products And Services 81
12.4.3. Strategy 81
12.4.4. Financial Performance 82
12.5. Microsoft 83
12.5.1. Overview 83
12.5.2. Products And Services 83
12.5.3. Strategy 83
12.5.4. Financial Performance 84
12.6. SAP 85
12.6.1. Overview 85
12.6.2. Products And Services 85
12.6.3. Strategy 85
12.6.4. Financial Performance 86
12.7. Fujitsu 87
12.7.1. Overview 87
12.7.2. Products And Services 87
12.7.3. Strategy 87
12.7.4. Financial Performance 87
12.8. Tata Consultancy Services 88
12.8.1. Overview 88
12.8.2. Products And Services 89
12.8.3. Strategy 89
12.8.4. Financial Performance 90
12.9. Oracle 90
12.9.1. Overview 90
12.9.2. Products And Services 91
12.9.3. Strategy 91
12.9.4. Financial Performance 92
12.10. NTT Data 92
12.10.1. Overview 92
12.10.2. Products And Services 93
12.10.3. Strategy 93
12.10.4. Financial Performance 94
13. Information Technology Services Market Customer Information 95
Shared Services Survey Findings 95
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 95
Functions Performed In SSC’s 95
Cloud Computing Has A Significant Presence In The Banking Industry 95
Challenges To Cloud Technology 95
Most Of The Cloud Outages Faced Were Preventable 95
Moving More Workload To Cloud 96
European Companies Outsource More IT services 96
IT Services Budget Allocation 96
14. Key Mergers And Acquisitions In The Information Technology Services Market 97
15. Market Background: Global Information Technology Market 98
15.1. Information Technology Market Characteristics 98
15.2. Information Technology Market Historic Growth 99
Drivers of the Market 100
Technology Development 100
High Valuations on Technology Companies 100
Large Talent Pool in Low Cost Economies 100
Restraints on the Market 100
Software Piracy 100
Multinational Operations 100
15.3. Information Technology Market Forecast Growth 101
Drivers of the Market 102
Economic Growth 102
Smart Cities 102
Government Initiatives 102
Restraints on the Market 102
Impact of E-waste 102
Reduction in Free Trade 102
16. Appendix 103
16.1.1. NAICS Definitions of Industry Covered in This Report 103
16.1.2. Abbreviations 104
16.1.3. Currencies 104
16.1.4. Research Methodology 104
16.1.5. Research Inquiries 105
16.1.6. The Business Research Company 105
16.1.7. Copyright and Disclaimer 105