Australia IT Services Market Report 2017

Australia’s IT services market is the eleventh largest in the world. It currently occupies about 1.2% of the global IT services market. The market value of IT services accounts for around 15% of the overall IT market in Australia. The IT services market grew at a CAGR of around 2.5% in the historic period and is expected to grow at a CAGR of around 2.8% in the forecast period. The growth was primarily driven by growing proportion of population having access to internet, comparatively high broadband and communication subscription prices, high purchasing power in the country, and government initiatives to boost the overall market.

Australia information technology services market is expected to grow from around $11 billion in 2016 to around $12 billion in 2020. Private investments in Australia’s IT services market is expected to boost the market in the forecast period. In February 2017, Oracle invested in the Sydney data center to deliver platform and infrastructure services, and a broad range of cloud services. The company seeks to capitalize on the country’s growing infrastructure-as-a-service (IAAS) market, forecasted to grow to over $1 billion by 2020. Moreover, in November 2016, Alibaba Cloud announced its plans to establish a data center in Sydney for Australian businesses to locally access cloud services, including data storage, data processing, middleware, and security services .

Cyber-crime is low in Australia in comparison to other countries in the region. However, this provides an opportunity to IT services firms to develop a strong and internationally competitive cyber security network in the country. In September 2016, experts in the cyber security sector came together in Sydney for SINET61, a partnership between SINET and Data61. SINET is an international community of cyber security professionals who work towards advance cyber security technologies, and Data61 a leading digital and data innovation group in Australia . Data61 heads the Cyber Security Industry Growth Centre, in which the government has pledged to invest AUD30 million by 2020 .

1. Information Technology Services Market Characteristics 10
2. Australia’s Information Technology Services Market 11
2.1. Australia’s Information Technology Services Market 11
2.1.1. Australia’s Information Technology Services Market Overview 11
2.1.2. Australia Information Technology Services Historic Market, 2012- 2016 13
2.1.3. Australia Information Technology Services Forecast Market, 2016- 2020 14
2.1.4. Australia Market Size By Segment 15
Hardware Support Services 15
Software and BPO Services 15
Cloud Services 15
2.1.5. Australia Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 16
Cloud Hardware Support Services 16
Software and BPO Services 16
Cloud Services 16
2.1.6. Australia Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 17
2.1.7. Australia Information Technology Services Market Size Versus Internet Hosts, 2012-2020 18
3. Information Technology Services Market Global Context 19
3.1. Historic Market Growth 19
Drivers of the Market 20
Emerging Markets Growth 20
Technology Development 20
B2B & B2C Mobility 20
High Valuations of Information Technology Companies 20
Restraints on the Market 20
Multinational Operations Difficulties 20
High R&D Expenditure 20
3.2. Forecast Market Growth 21
Drivers of the Market 21
Economic Growth 21
Smart Cities 22
Government Initiatives 22
Internet of Things (IoT) 22
Digital Advertising Revenues Increasing 22
Restraints on the Market 22
Interest Rate Increases 22
Infrastructural Barriers 22
Reduction in Free Trade 23
4. Porters Five Forces Model 24
Bargaining Power of Buyers 24
Bargaining Power of Suppliers 25
Threat of New Entrants 25
Threat of Substitutes 25
Industry Competition 25
5. PESTLE Analysis 26
Political 27
Economic 27
Technological 28
Environmental 28
Social 28
Legal 29
6. Information Technology Services Market Segmentation 30
6.1. Global Segmentation 30
Hardware Support Services 31
Software and BPO Services 31
Cloud Services 31
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 32
Cloud Services 32
Software and BPO Services 32
Hardware Support Services 32
6.2. Hardware Support Services 33
6.2.1. Market Characteristics 33
6.2.2. Market Trends And Strategies 34
Software Products Integration 34
Growing Demand For Cloud Data Recovery 34
Software Installations Automation 34
Single to Multiple Services Shift 34
6.3. Software And BPO Services 36
6.3.1. Market Characteristics 36
6.3.2. Market Trends And Strategies 36
Cloud/Software As A Service (Saas) 36
Virtualization 37
Data Analytics For Gaining Insights 37
Software Artificial Intelligence (AI) and Automation 37
Robotics In Business Process Outsourcing 37
ITIL/ISO Certifications In The IT Industry 37
6.4. Cloud Services 38
6.4.1. Market Characteristics 38
6.4.2. Market Trends And Strategies 39
Growing Demand of Hybrid Cloud 39
Faster Data Processing 39
Cloud As A Service 40
Green Data Centers 40
7. Information Technology Services Market Regional And Country Analysis 41
7.1. Global Information Technology Services Market, 2016, By Region 41
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 43
7.3. Information Technology Services Market, 2016, By Country 45
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 47
8. Global Information Technology Services Market Comparison with Macro Economic Factors 49
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 49
8.2. Per Capita Average Information Technology Services Expenditure, Global 50
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 51
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 51
9.2. Per Capita Average Information Technology Services Expenditure, By Country 52
9.3. Per Household Average Information Technology Services Expenditure, By Country 53
10. Information Technology Services Indicators Comparison 55
10.1. Internet Penetration, By Country, 2016 55
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 57
10.3. Internet Hosts, By Country, 2016 59
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 61
10.5. Number Of Registered Domains, By Country, 2016, Millions 63
10.6 Number Of Registered Businesses, By Country, 2016, Millions 65
10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 67
11. Information Technology Services Market Competitive Landscape 69
11.1. Company Profiles 70
11.2. IBM 70
11.2.1. Overview 70
11.2.2. Products And Services 70
11.2.3. Strategy 71
11.2.4. Financial Performance 71
11.3. Accenture 72
11.3.1. Overview 72
11.3.2. Products And Services 72
11.3.3. Strategy 73
11.3.4. Financial Performance 73
11.4. HPE 74
11.4.1. Overview 74
11.4.2. Products And Services 74
11.4.3. Strategy 74
11.4.4. Financial Performance 75
11.5. Microsoft 76
11.5.1. Overview 76
11.5.2. Products And Services 76
11.5.3. Strategy 76
11.5.4. Financial Performance 77
11.6. SAP 78
11.6.1. Overview 78
11.6.2. Products And Services 78
11.6.3. Strategy 78
11.6.4. Financial Performance 79
11.7. Fujitsu 80
11.7.1. Overview 80
11.7.2. Products And Services 80
11.7.3. Strategy 80
11.7.4. Financial Performance 80
11.8. Tata Consultancy Services 81
11.8.1. Overview 81
11.8.2. Products And Services 82
11.8.3. Strategy 82
11.8.4. Financial Performance 83
11.9. Oracle 83
11.9.1. Overview 83
11.9.2. Products And Services 84
11.9.3. Strategy 84
11.9.4. Financial Performance 85
11.10. NTT Data 85
11.10.1. Overview 85
11.10.2. Products And Services 86
11.10.3. Strategy 86
11.10.4. Financial Performance 87
12. Information Technology Services Market Customer Information 88
Shared Services Survey Findings 88
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 88
Functions Performed In SSC’s 88
Cloud Computing Has A Significant Presence In The Banking Industry 88
Challenges To Cloud Technology 88
Most Of The Cloud Outages Faced Were Preventable 88
Moving More Workload To Cloud 89
European Companies Outsource More IT services 89
IT Services Budget Allocation 89
13. Key Mergers And Acquisitions In The Information Technology Services Market 90
14. Market Background: Global Information Technology Market 91
14.1. Information Technology Market Characteristics 91
14.2. Information Technology Market Historic Growth 92
Drivers of the Market 93
Technology Development 93
High Valuations on Technology Companies 93
Large Talent Pool in Low Cost Economies 93
Restraints on the Market 93
Software Piracy 93
Multinational Operations 93
14.3. Information Technology Market Forecast Growth 94
Drivers of the Market 95
Economic Growth 95
Smart Cities 95
Government Initiatives 95
Restraints on the Market 95
Impact of E-waste 95
Reduction in Free Trade 95
15. Appendix 96
15.1.1. NAICS Definitions of Industry Covered in This Report 96
15.1.2. Abbreviations 97
15.1.3. Currencies 97
15.1.4. Research Methodology 97
15.1.5. Research Inquiries 98
15.1.6. The Business Research Company 98
15.1.7. Copyright and Disclaimer 98