Indian Business Traveler Expectations of Key Technologies in Hotels in 2012: Survey Brief

Synopsis
• This report is based on primary survey research of 152 industry professionals in India who travelled at least once in three months. The research was conducted by Timetric assessing its premium consumer panels
• This report provides the reader with a definitive analysis of the outlook for business travel in India and explores how opportunities and demand are set to change in 2012
• This report helps to understand customer expectations of new technologies and services
• Key topics covered include chief technology features, key website features influencing online reservations and importance of mobile technology services

Summary
“Indian Business Traveler Expectations of Key Technologies in Hotels in 2012: Survey Brief” is the result of an extensive multi-industry survey drawn from Timetric’s exclusive panel of Indian business travelers. It contains in-depth analysis on Indian business traveler expectations of key technologies in hotels. This report examines new technologies which influence business travelers to choose a particular hotel. Survey results have been presented and analyzed based on age and company turnover.

Scope
The report features the opinions of hotel industry consumer respondents related to the following:
• Major technology features and key drivers influencing online reservations
• Importance of mobile technology services

Reasons To Buy
• Understand customer perceptions of new technology, drivers influencing online reservations and the growing importance of mobile technologies to enhance customer retention and direct sales

Key Highlights
NA

Table of Contents
1 Introduction
1.1 What is this Report About?
1.2 Definitions
1.3 Methodology
1.4 Profile of Survey Respondents
2 Expectations of Key Technological Initiatives
2.1 Chief Technology Features
2.1.1 Chief technology features – age
2.1.2 Chief technology features – company turnover
2.2 Key Website Features Influencing Online Reservations
2.2.1 Key website features influencing online reservations – age
2.2.2 Key website features influencing online reservations – company turnover
2.3 Importance of Mobile Technology Services
2.3.1 Importance of mobile technology services – age
2.3.2 Importance of mobile technology services – company turnover
3 Appendix
3.1 Full Survey Results
3.2 Methodology
3.3 Contact Us
3.4 About Timetric
3.5 Disclaimer

List of Tables
Table 1: Total Indian Hotel Industry Business Traveler’s Survey Respondents by Industry Type (%), 2011
Table 2: Total Indian Hotel Industry Business Traveler’s Survey Respondents by Age Group (%), 2011
Table 3: Total Indian Hotel Industry Business Traveler’s Survey Respondents by Company Turnover (%), 2011
Table 4: Chief Technology Features by All Respondents (%), 2011
Table 5: Chief Technology Features by Age (%), 2011
Table 6: Chief Technology Features by Company Turnover (%), 2011
Table 7: Key Website Features Influencing Online Reservations by All Respondents (%), 2011
Table 8: Key Website Features Influencing Online Reservations by Age (%), 2011
Table 9: Key Website Features Influencing Online Reservations by Company Turnover (%), 2011
Table 10: Importance of Mobile Technology Services by All Respondents (%), 2011
Table 11: Importance of Mobile Technology Services by Age (%), 2011
Table 12: Importance of Mobile Technology Services by Company Turnover (%), 2011
Table 13: Survey Results – Closed Questions

List of Figures
Figure 1: Chief Technology Features by All Respondents (%), 2011
Figure 2: Chief Technology Features by Company Turnover (%), 2011
Figure 3: Key Website Features Influencing Online Reservations by All Respondents (%), 2011
Figure 4: Key Website Features Influencing Online Reservations by Age (%), 2011
Figure 5: Key Website Features Influencing Online Reservations by Company Turnover (%), 2011
Figure 6: Importance of Mobile Technology Services by All Respondents (%), 2011
Figure 7: Importance of Mobile Technology Services by Age (%), 2011
Figure 8: Importance of Mobile Technology Services by Company Turnover (%), 2011