2013/08/15 Telenor nabs top spot in Infonetics' EMEA business VoIP scorecard for 2nd straight year

Campbell, CALIFORNIA, August 15, 2013—Market research firm Infonetics Research released excerpts from its 2013 EMEA Business VoIP Service Leadership Scorecard, which analyzes and ranks the top service providers in the hosted IP PBX market in EMEA (Europe, the Middle East, and Africa).

“The top 2 service providers in our EMEA business VoIP scorecard—Telenor and TDC—are from the Nordic region, where we’re seeing strong adoption of business VoIP services, particularly fixed and mobile hosted IP telephony services,” notes Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. “Operators there have been successful in delivering the right mix of services and marketing them correctly, capitalizing on the trend of more businesses relying solely on mobile devices.”

Myers adds: “Predominately, the providers in our top 10 are large pan-European firms that provide hosted VoIP and UC services across multiple countries, which gives them an inherent advantage over smaller, single-country specialists.”

• For the 2nd year in a row, Telenor takes top honors in Infonetics’ EMEA hosted VoIP scorecard, scoring 31.8 out of a maximum 35 points, thanks to a strong and growing customer base, innovative service offerings, and a focus on mobility
• TDC leapfrogged Vodafone to move into 2nd place for 2013, scoring just behind Telenor with high marks across the board
• #3 Vodafone’s solid market strategy gives it a slight edge over #4 BT, who has a large installed base but falls slightly short in other categories
• After the top 4 providers, the point spread between the remaining 6—Bezeq, Deutsche Telekom, KPN, Orange, SFR, and Telefónica (listed in alphabetical order)—is only 0.3 points, owing to similar market strategies and service offerings and installed base of users within a small range
• All the top 10 hosted VoIP providers on Infonetics’ list receive perfect scores for financial stability