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2015/01/28 Huawei will aim to further develop its customer engagement solution to enable a consistent customer experience across all channe

 

Customer care

Huawei is a leading worldwide player in ICT solutions, providing telecoms network equipment, IT products and solutions as well as smart devices for communications service providers (CSPs), enterprises and consumers in 170 countries. Its customers include regional, national and international fixed and mobile CSPs and enterprises. It is the third-largest player in the customer care segment, and had a 7.1% share of worldwide revenue in this market in 2013. The company's customer care software business grew at 7.5% CAGR between 2011 and 2013. Asia–Pacific and Europe, the Middle East and Africa accounted for more than 90% of Huawei's customer care revenue.

This profile focuses on Huawei's telecoms customer care software solutions. It provides:

  • a company summary
  • a summary of the company's customer care software financials
  • analysis of its strategic direction
  • an overview of Huawei's telecoms customer care software portfolio
  • an overview of its customer care solutions
  • analysis of the company's strengths, weaknesses, opportunities and threats.
Source: Analysys Mason


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